What would you like to report?
Choose the appropriate type of report.
Reporting a product problem — how it works
Have you noticed a defect in a product — e.g. suspected mould, foreign matter, incorrect labelling or a quality problem? Anyone can report it, even without an account. Your report is initially pseudonymised.
Important: please report as early as possible — ideally on the day of delivery or collection. The earlier we receive the report, the better the condition at dispensing can be traced. We also accept later reports.
Don't change anything
Take photos — before you reseal
- Pharmacy dispensing label — fully legible (product name, batch, PZN, dispensing date)
- Packaging — closed, from all sides including seal/closure
- Invoice or dispensing receipt
- The product itself — overview of the total quantity
- Affected areas in detail — ideally as a macro shot, with good light and a steady hand; several angles help
Tip: cover your name and prescription details on the label photo — we only need product, batch and manufacturer information.
Submit report
Keep everything in its original condition
When we get in touch
If our review confirms the suspicion, we will contact you and ask whether we may pass on your contact details — so that the manufacturer or wholesaler can resolve the case with you. We inform the manufacturer or wholesaler; in safety-relevant suspected cases, a report is also made to the competent German federal authority. This happens regardless of whether a laboratory analysis is commissioned.
If an analysis is commissioned through us, you take the product in its original packaging, resealed and with the complete pharmacy label, to a pharmacy; from there the sample is forwarded to the Humboldt-Universität zu Berlin. If it is not commissioned through us, further action lies with the manufacturer or wholesaler — in both cases you will receive feedback.
Either way, your report is included in our analysis.
Regardless of this: If you have any health complaints, please contact your doctor or pharmacy.