Report a product problem

Open to everyone — no account needed. Your report is initially pseudonymised; we will not pass your contact details on to the manufacturer or pharmacy.

Not sure how to proceed yet? See the step-by-step guide

Product / strain *

Manufacturer *

Batch / lot

PZN

Type of defect *

Description *

Email address for follow-up questions *

Only for our follow-up questions. Not passed on.

Photos * (at least 1, up to 5)

Please photograph — before resealing:

Pharmacy dispensing label — fully legible (product name, batch, PZN, dispensing date)
Packaging — closed, from all sides incl. seal/closure
Invoice or dispensing receipt
The product itself — overview of the total quantity
Affected areas in detail — macro shot, good light, several angles

Tip: cover your name and prescription details on the label — we only need product, batch and manufacturer information. Location data (EXIF) is removed on the server.

Add photo

I consent to the information and photos contained in this report being processed by the CT team for review (triage). The report is initially pseudonymised — my contact details will not be passed on to the manufacturer or pharmacy. Only if the suspicion is confirmed will we ask you separately for permission. I can withdraw this consent at any time. Details in the privacy policy.